Frequently Asked Questions
Who am I buying from?
The Lighting Design Company sells quality lighting and design products
to homeowners, contractors, and interior designers across the United States.
We currently have three showrooms, located in Draper UT, Layton UT and Chandler
AZ. Our Lighting Design Internet department is our latest effort to bring quality
products straight to the customer.
Our experienced sales staff, in our showrooms and on-line are certified by
the American Lighting Association and trained in interior design to better
help you find the best lighting and design solutions to meet your needs.
To truly know Lighting Design is to know our owner, interior designer Jean Eyre.
In a world of clutter, hype, and complacency, Jean Eyre has an eye for seeing and
giving her customers lighting and design alternatives that provide traditional e
legance with refreshingly new, innovative beauty. Jean has taken her knowledge of
the electrical contracting business, which she and her family have successfully run
for the past fifteen years, and blended it with her eye for designing beautiful and
comfortable homes to create Lighting Design, the fastest growing retail lighting
company in the intermountain area. As president of Lighting Design, Jean has
successfully managed the inherent difficulties of rapid growth, while continuing
to provide her customers with personal service and the latest innovations in the
lighting industry. This progressive attitude is reflected in the fact that Lighting
Design has won lighting awards in the Parade of Homes every year since we have been
in business. For Lighting Design and its president, Jean Eyre, the future holds
the promise of giving more people the comfort and refuge they long for in their
homes by continuing to provide them with quality lighting and expert personal service.
What is your Shipping Policy?
As soon as we receive and verify payment we will ship via FedEx or UPS. Once the
item arrives it is your responsibility to inspect for damages and make sure that
everything is correct. Orders that require LTL (Freight Truck) are delivered curb
side only. If any other services are required that will need to be negotiated between
you and the freight company. If you encounter a problem with a fixture or an item
damaged we must receive notification within 24 hours of receipt to initiate a claim.
Our normal shipping is for the lower 48 states. Shipping to Hawaii, Alaska or Canada,
please email for a quote.(email@example.com)
Do you ship internationally?
We currently are not shipping internationally at this time.
What is your Return Policy?
(In store purchases)
We are pleased to provide you with quality products made by the top brands in lighting
and accessories. We do realize, however, that occasionally products do arrive damaged
or defective. Should you receive a damaged or defective product, please e-mail us at
firstname.lastname@example.org within 1 day of
delivery and we will replace the item free of charge. In stock items may be returned
for a full refund within 24 hours of receipt if uninstalled. In stock items may be
returned for store credit within 72 hours from purchase if uninstalled. Special orders
are non returnable. All returns are subject to a 25% restocking fee. Items must be
returned in original packaging, uninstalled in the condition in which they were
received. Clearance items are non returnable. Please allow up to 48 hours for refunds
We require an RMA (return merchandise authorization) on all returns. No credit will
be given to all orders that arrive without an RMA. To receive a full refund, all
merchandise must be returned within 30 days of receipt. Merchandise must be returned
in a re-saleable condition: complete in original packaging, unused, and free from
damage. If the item or box is damaged used or not returned in the original box,
including all parts... No credit will be given and you will be responsible to pick
the item/items up. Returns over $500.00 (per order) will automatically be charged a
35% re-stocking fee. Buyer is responsible for return shipping costs. We do not accept
returns on clearance items. All purchases made on our website must be handled and
returned to our online sales department. Items returned to our store locations will
be refused. In order to initiate a return or if you have any questions please call
1-877-495-9381 or email email@example.com .
What Customer Service help do you offer?
There are instances in which an item may be listed but is not actually in stock.
If you have an electrician scheduled to install your item, you need to check
availability and estimated shipping time to ensure your order will arrive before
your scheduled installation.
All items listed will require bulbs and assembly unless otherwise noted.
We do our best to obtain images and descriptions from our manufactures.
Sometimes an item may show extra options that are not actually included.
We will do our best to work with you on the price but we will not eat the
Please note that our online sales department is closed on the weekends and
holidays, E-mails and payments received after Friday afternoon will not be
processed until the next business day. If you are not receiving a response to
your E-mail, Please call us at 1-877-495-9381 so that we can clear up any
E-mail is not perfect. Some computers and internet service providers have
SPAM prevention software that may disregard legitimate E-mails or E-mail servers can go
down and lose mail. We are committed to excellent customer service. If you feel
dissatisfied please call us before leaving any feedback that is not positive.
Our phone number is 1-877-495-9381, our email is
firstname.lastname@example.org , representatives
are available Monday - Friday 9:00 A.M. - 5:00 P.M Mountain Standard Time.