Returns
Returns Policies
Purchasing Checkout+ entitles you to return any item(s) in your order for free within 30 days of delivery.
If you did not purchase Checkout+, you can still submit a return request. We do not accept returns for Arteriors, Adesso Home, Currey & Co, Palecek, Troy/Corbett, Regina Andrew, Modern Forms, Modern Forms Fans, W.A.C., showroom, custom fixtures, or chain.
Returns without Checkout+ incur return shipping costs. See below for return shipping pricing.
Email us at cs@lightingdesign.com or call 844-461-3633 for assistance on any return.
For all orders, items must be:
Returned within 30 days
In original packaging
Uninstalled - we cannot accept the return of any installed items
Return Shipping Tiers
| Tier | Return Shipping (cost per item) | Items |
|---|---|---|
| Tier 0 | N/A | We cannot accept returns for Arteriors, Adesso Home, Currey & Company, custom-made fixtures/furniture, Palecek, Troy/Corbett, Visual Comfort, Regina Andrew, or chain |
| Tier 1 | $40.00 | Sconces-indoor/outdoor, bulbs, wall mounts, lighting accessories (remotes, medallions, etc) |
| Tier 2 | $50.00 | Pendants-mini/regular, flush/semi-flush mounts, bath bars |
| Tier 3 | $50.00 | Small/medium fans, table lamps |
| Tier 4 | $75.00 | Floor lamps, oversized fans (65"+) |
| Tier 5 | $80–$100 | Wall decor - mirrors (not oversized), art, etc |
| Tier 6 | $80–$175 | Chandeliers small/medium |
| Tier 7 | $200+ (depending on size) | Large/oversized chandeliers, fixtures, wall decor/mirrors (40"+ W or 40"+ H or 40"+ L) |
| Tier 8 | $200–$400 | Furniture tables, vanities, couches, etc |
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